Ewens Honda 4.8 (130)

Terms and Conditions

There are a few rules of the internet that our visitors must follow when using this site, so do read this User Agreement carefully. Especially the disclaimers and limitations of our liability, since use of this site constitutes your agreement with these conditions of use.

Agreement

Intellectual Property Ownership: Graphics, Artwork, Audio and Video: Copyright: All information and artwork on this site is copyrighted by Honda Motor Europe Limited. Although you can copy any images from this web site to your own computer for your personal use, you may not use any elements of the site, including images, on your own web site or in any other public or commercial manner.

That means you may not post or redistribute any portion of our web site unless you are a licensee of our products. If you want to link to our site, that’s OK, but please don’t use our graphics in your own site without written permission. Except for your own personal use, you can’t use any material here without our written permission. You may not reverse-engineer, disassemble or otherwise convert the material to another form.

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the site is owned by Honda and is protected by trade, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Unless otherwise specified, all trademarks used on this site are the property of Honda Motor Europe Limited or our business partners.

Liability

Neither Honda (UK) or its affiliates, nor anyone who helped develop, create, produce or deliver the material and information in this site are liable for any damages related to your use of or inability to use the site. We aim to make sure our sites can be accessed by as many methods of internet connection as possible but this will sometimes not be possible. For more information on the systems we support please visit http://www.honda.co.uk/help/

Despite our best efforts, a small number of the details on our site are occasionally inaccurate. Rest assured, we verify these errors as soon as we become aware but you must check the details before using the information to judge an action or purchase. In particular pricing information should always be checked with an authorised Honda retailer. Honda Motor Europe Limited T/A Honda (UK) 470 London Road, Slough, Berkshire, SL3 8QY Company number: 857969 Registered in England and Wales

Information Collection and Use

The Honda Motor Company is the sole owner of the information collected on this Web site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use your personal data in a manner different from that stated at the time it was collected, we will notify you by email. You will have a choice as to whether or not we use the information in this different manner.

MOTOR FINANCE COMMISSION COMPLAINTS PROCEDURE

This document details the steps we will take to handle complaints about motor finance commission.

This includes motor finance discretionary commission arrangement complaints (also known as DCAs) and motor finance non-discretionary commission arrangement complaints (also known as non-DCAs)

Complaints about Discretionary Car Finance Commission Arrangements (DCAs)

On 11 January 2024, the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission (DCA) arrangements across the motor industry.

As part of the review, the FCA has paused the 8-week deadline for firms to provide a final response to relevant customer complaints.

The pause will apply to complaints about motor finance agreements where there was a discretionary commission arrangement in place between the lender and the intermediary or credit broker.

This pause was originally scheduled to end on the 25 September 2024; however, it has now been extended until the 04 December 2025.

The purpose of the pause is to ensure that complaints are dealt with fairly and the outcome of the FCA’s review will decide what action needs to be taken on relevant complaints, such as customer compensation.

A relevant motor finance DCA customer complaint must meet the following tests:

  1. It must be about a regulated credit agreement taken out between 6 April 2007 and 28 January 2021.
  2. It must have financed the purchase of a vehicle (including Hire Purchase Agreements, such as Personal Contract Purchases).
  3. There must have been a DCA in place between the lender and the intermediary or broker (the car dealer); and
  4. The complaint must have been received between 17 November 2023 and 04 December 2025 inclusive.

DCA Complaints Process

You can refer your complaint to us as normal. During the period while the FCA review is ongoing, there will be a few changes to the usual complaints handling process and your complaint will be subject to longer than usual complaints handling timescales. This is due to the pause which the FCA introduced with immediate effect from 11 January 2024.

Please note:

i. If you have a relevant DCA complaint, you will not receive a final response from us within the usual 8-week deadline. This is because the FCA has extended the deadline, and, as a result, most relevant customer complaints will not receive a final response until 04 December 2025 at the earliest.
ii. If you currently have a DCA complaint in progress with us, the 8-week deadline has been paused and will resume on 04 December 2025.
iii. If we sent you a final response to your complaint between 12 July 2023 and 25 September 2024 inclusive, or if we send you a final response to your DCA complaint between 26 September 2024 and 29 April 2025, and you remain unhappy, you will have longer to take your complaint to the Financial Ombudsman Service (FOS). Usually, you have six (6) months from the date of our final response to refer your complaint to the FOS, however you now have up to fifteen (15) months from the date of our final response or 29 July 2026, whichever is the later, to refer your complaint to the FOS. If we send you a final response to your DCA complaint between 30 April 2025 and 29 January 2026, you will have fifteen (15) months from the date of our final response to refer your complaint to the FOS.
iv. If your complaint does not relate to a discretionary commission arrangement (DCA), the revised complaints handling timescales do not apply and the standard Complaints Procedure will be followed.
v. • For full details of the temporary complaints handling timescales and how the rules affect you, please visit the FCA’s dedicated webpage for consumers at https://www.fca.org.uk/consumers/car-finance-complaints

Complaints about Non-Discretionary Car Finance Commission Arrangements (Non-DCAs)

On 19 December 2024 and following on from the judgement of the Court of Appeal on 25 October 2024 in three motor finance cases, the Financial Conduct Authority (FCA) confirmed it was introducing a pause to allow firms more time to respond to non-DCA complaints. Firms now have until 04 December 2025 to provide a final response to complaints about non-DCAs in line with the extension already provided for complaints involving DCAs.

A relevant motor finance non-DCA customer complaint must meet the following tests:

1. It is not a relevant DCA Complaint.
2. It must be about a regulated credit agreement or regulated consumer hire agreement (leasing agreement), including personal contract hire (PCH), that financed the purchase of a motor vehicle, or a motor vehicle was hired under the agreement.
3. There was an arrangement for commission to be paid by the lender to the intermediary or credit broker.
4. The complaint must have been received between 26 October 2024 and 04 December 2025 inclusive.

Non-DCA Complaints Process

You can refer your complaint to us as normal. During the period while the FCA review is ongoing, there will be a few changes to the usual complaints handling process and your complaint will be subject to longer than usual complaints handling timescales.

Please note:

• If you have a relevant non-DCA complaint, you will not receive a final response from us within the usual 8-week deadline. This is because the FCA has extended the deadline, and, as a result, most relevant customer complaints will not receive a final response until 04 December 2025 at the earliest.
• If you currently have a non-DCA complaint in progress with us, the 8-week deadline has been paused and will resume on 04 December 2025.
• If we sent you a final response to your complaint between 21 June 2024 and 19 December 2024 inclusive, or if we send you a final response to your DCA complaint between 20 December 2024 and 29 April 2025, and you remain unhappy, you will have longer to take your complaint to the Financial Ombudsman Service (FOS). Usually, you have six (6) months from the date of our final response to refer your complaint to the FOS, however you now have up to fifteen (15) months from the date of our final response or 29 July 2026, whichever is the later, to refer your complaint to the FOS. If we send you a final response to your non-DCA complaint between 30 April 2025 and 29 January 2026, you will have fifteen (15) months from the date of our final response to refer your complaint to the FOS.
• If your complaint does not relate to a non-discretionary commission arrangement (non-DCA), the revised complaints handling timescales do not apply and the standard Complaints Procedure will be followed.
• For full details of the temporary complaints handling timescales and how the rules affect you, please visit the FCA’s dedicated webpage for consumers at https://www.fca.org.uk/consumers/car-finance-complaints

If you have a Complaint about Motor Finance Commission

You can notify us of your complaint through the following channels.:

By Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
By Phone: 01452 671560
By Email: complaints@automotive-compliance.co.uk

If you are not sure if you have a discretionary commission arrangement (DCA) complaint, you can ask us to check. We will aim to find out and respond to your enquiry as soon as possible.

On receipt of your motor finance commission complaint, we will carry out a detailed review and we will acknowledge receipt of your complaint within five (5) working days.

We will keep you updated, as appropriate, while the FCA carries out its review and during the period the pause for responding to customer complaints about discretionary arrangements (DCAs) and non-discretionary commission arrangements (non-DCAs) is in place.