EWENS OF CORNHILL RECIEVE NATIONAL HONDA AWARD FOR 2010
|
Honda (UK) is very proud
of their reputation for excellent customer service, which they have
built up over many years. Honda’s dedication to customer service has
seen them achieve 2nd position in the 2009 JD Power Vehicle
Ownership Satisfaction Survey, and they continue to strive to
improve. Honda and their dealers listen
to individual customer comments and then act on them to ensure that
Honda delivers a really great experience.
Ewens Of Cornhill have
had the Honda Franchise for over 5 years, and during that time they
have twice been named Dealer of the Year most recently
they finished 2010 with the highest Customer Satisfaction Score for
Sales of any Honda dealer in the UK, having been in this
position for most of the year the have shown consistently that
customer satisfaction rates very highly in the way they conduct
business. Ewens after service department has also been in the Top 10
for Customer Satisfaction in after sales.
Alan Ewen (Company Director) said “We
are a small family business, and this is a great achievement for all
our staff.
Customer loyalty is key, and we have many repeat
customers who keep coming back because of the service we provide,
this has been recognized by Honda, who have awarded us several
awards for Outstanding Achievement in Customer Service. Although we have reached
this standard every member of staff is still looking to continually
improve the service to our customers and not rest on our laurels”.
Michael Doyle,
Manager - Customer Understanding, Honda (UK) said:
"We're
very pleased to see Ewens Honda pick up this award for outstanding
achievement in customer satisfaction. What they have shown is that
they work consistently to improve their customer’s experience, and
go to great lengths to meet the needs of there customers. Long may
their hard work, attitude and commitment to excellent customer
experiences continue."
|
 |
|
Alan Ewen (center) pictured receiving the award from Honda UK
Managing Director David Hodgetts (right) and Matt Gill (left)
Northern Regional Operations Manager Honda UK at the Annual awards
ceremony in Glasgow |
|
|
| |
|